Terms and Conditions

Terms and conditions outside contracted work

  • Remote and onsite support is available
  • Support is available during normal working hours Mon-Fri 9-6pm
  • Support does not cover UK Bank Holidays
  • Planned support days are from 9.30am – 5pm with 0.5 hour break for lunch.
  • We reserve the right to refuse to support a PC due to the age of the system.
  • Work will be carried out remotely where possible.
  • If the cost of a fix is beyond economic repair, we reserve the right to recommend a new PC.
  • We are not responsible for any data loss.  Clients are responsible for ensuring their backups are in place and working.
  • Customers are responsible for checking backups are running and working
  • We are not responsible for any loss of business incurred through computers or infrastructure not working.